Contact

What to include

A message with these things in it can usually be answered on the first reply, without us having to write back asking who you are:

• The email address on your account — that is how we find you.
• The order number, if your question is about a purchase. It is shown at the end of checkout and repeated on the receipt sent to your email.
• The date and amount of the payment.
• What happened, and what you expected instead.
• A screenshot, if the game showed you something odd.

Purchases, receipts and refunds

Every purchase is confirmed with a receipt sent to the email address on your account. If a payment went through and the Pearls or Essence did not arrive, write to us with the order number and we will find the transaction.

What can and cannot be refunded is set out in the Refund and Cancellation Policy.

Privacy and your data

Requests to access, correct, export or delete your personal data go to the same address. We may need to verify your identity before acting on such a request. Note that deleting your data also deletes your clan, your Atlanteans, your Artifacts and your balances, and that cannot be undone. Details are in the Privacy Policy.

A note on automated mail

Receipts and other automatic messages are sent from a no-reply address. Replying to one of them will not reach us — write to support@atlantheos.com instead.